The fundamental principle of the Equal Rights for Persons with Disabilities Law states:
“The rights of persons with disabilities and the commitment of Israeli society to these rights are based on the recognition of the principle of equality, the recognition of the value of the human being created in the image of God, and the principle of human dignity.”
The purpose of the Equal Rights Law is to protect the dignity and freedom of persons with disabilities and to establish their right to equal and active participation in all areas of society.
Leggenda Network is committed to providing accessible services to persons with disabilities in an equal, inclusive, and respectful manner, in the spirit of equality and in accordance with the law and its regulations.
We believe in providing equal and accessible service to all our customers and are committed to making every possible effort and providing all necessary accommodations to realize this principle.
As part of the accessibility process across the network, the following adjustments have been implemented:
1. Website Accessibility
The website includes the following accessibility features:
- Text enlargement
- Text reduction
- Grayscale display
- High contrast
- Inverted contrast
- Light background
- Highlighting of links
- Readable font
- Compliance with the Service Accessibility Regulations (2013)
- Compliance with Israeli Standard 5568 at AA level
- Detailed recommendations for an optimal browsing experience
2. Branch Accessibility
Details of accessibility arrangements are provided on each branch’s page.
- Accessible entrance – In all branches where the entrance is elevated above street level, a standard-compliant ramp has been installed to allow access for wheelchair users.
- Accessible service counter – In all branches, the service counter height complies with regulations and allows accessible service.
- Accessible seating – At least 10% of the seating in each branch is accessible, including compliant armrests and back support.
- Accessible tables – Each branch has at least 5% accessible tables (and no fewer than one table) suitable for wheelchair use.
- Assistive hearing system – All branches are equipped with an assistive listening system.
- Staff training – All customer-facing employees undergo experiential training to improve accessible service.
- Signage and warning/guidance aids – Warning stickers on glass surfaces and accessible signage have been installed in all branches as required.
3. Network Accessibility Management
- Accessibility Coordinator – The network has appointed an Accessibility Coordinator in a managerial role who has completed the required training under the regulations. The Accessibility Coordinator consults on a regular basis with an external licensed accessibility consultant – Architect Erez Galbagisser, licensed expert in building and service accessibility.
Accessibility Coordinator Contact Details:
Name: Yoav Goldberg
Phone: +972-54-288-9173
Email: yoav@leggenda.co.il
- Accessible call center – The telephone service center has been made accessible, and alternatives to phone calls have been implemented, including contact via email.
- Employee awareness and training – All network employees undergo structured training in accordance with a training program approved by a licensed service accessibility consultant. Employees are informed about the Equal Rights Law and its relevant provisions upon starting their role and at least once a year thereafter.
- Procedures – The Accessibility Coordinator updates the network’s accessibility procedures at least once a year, consulting with an external accessibility consultant when necessary.
We welcome any inquiries or feedback aimed at improving our accessible service.
Sincerely,
Accessibility Coordinator